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Returns Policy

 

RETURNS POLICY

You have the right to return products purchased and request their replacement.

a) In all cases where MONOPATI S.A. was proven to be liable for delivery of products other or essentially different than those ordered

b) In all cases of product defect

You have the right to return the products purchased and request their replacement with another product or products up to the amount paid or with additional money if you so wish within thirty (30) days from receipt of the product

You have the right to return the products purchases and request for repayment of the price paid a) in all cases of product defect b) within 14 days from product delivery.

MONOPATI S.A. shall be held liable for compensation in case of defect only if that has arisen due to its liability, in which case it shall not be held liable for negligence.

Moreover, in all cases, the product to be replaced should be necessarily accompanied with the original sales receipt. For all these cases, the products to be replaced should be in the condition as received by the client, complete and damage-free and their packaging should be the one that normally accompanies the product and it should be in excellent condition together with all accompanying documents (e.g. Shipping Notice, Sales Receipt etc.). Before any return it is recommended to communicate with MONOPATI S.A. In any case, return and replacement are possible under the following conditions:

 

           

I.             Contact MONOPATI S.A. on the same day or the following business day to state your intention. 2. In case where the product is changed within 30 days with another product(s) up to the amount of the price or with additional price or withdrawal within 14 days under Article 5(10) of Law 2251/1994, the product must not have been used. 3. The product is accompanied by all required documents demonstrating the transaction (e.g. Shipping Notice, Sales Receipt etc.).

 

           

II.            Order Cancellation

An order may be cancelled in the following cases:

Before the order is complete, during the online order placement, you may remove product quantities from your basket by pressing the delete button.

If the online order has been completed, but the product has not yet been invoiced/sent, you may call +30 210 2280246 and we shall undertake the cancellation of your order.

In case where your order has already been invoiced, but you have not yet received it and you wish it is cancelled, immediately contact us at +30 210 2280246 and give your order details. We shall immediately inform you about all your options.

Once part of the order is received and you do not want the remaining order to be sent, call us at +30 210 2280246 or contact us through the online contact form and explain the reason why you wish the remaining order to be cancelled. We shall immediately inform you about all your options.